Offer checked on 2026-09-17. Listed entry price: US$109, paid once. AppSumo lists a 60-day refund period; check the current product terms and checkout price.
Our recommendation
A focused option for a small business supporting one website. It is more compelling when several teammates need access than when you only need a basic contact form.
What it does
Helploom combines live chat, a shared inbox, a help center and an AI agent. The listing includes unlimited users and threads, plus a Slack integration.
Full pricing and plan comparison
Prices checked on 2026-09-17. All amounts are in US dollars and are one-time purchase prices. Checkout adjustments, taxes and membership eligibility can change the final amount.
Scroll the table sideways to compare every plan. Monthly allowances and one-time credits are separate; a blank entitlement in the listing is shown as not listed.
| Feature or allowance | License Tier 1 |
|---|---|
| One-time price | US$109 |
| Automated AI messages monthly | 5,000 |
| AI Assist credits monthly | 1,000 |
| Knowledge base | 250MB |
Shared capabilities listed by the vendor
The plan limits above still apply. A shared capability does not mean unlimited usage or free add-ons.
- 1 website /1 workplace /1 AI agent
- Slack integration
- Unlimited threads
- Unlimited users
- Unlimited help center
- Custom email domain
Entry plan in practice
The US$109 plan includes one website, one workspace and one AI agent, with 5,000 automated AI messages and 1,000 AI Assist credits monthly. The knowledge base allowance is 250 MB.
What to check before buying
Unlimited users does not mean unlimited AI messages. The current listing ends general access on 18 September 2026 at 04:59 UTC; check the live offer before buying. Future AI models may require an add-on.
Company background
- Founded
- 2025
- Headquarters
- Austin, Texas
- Team size
- 1-10
- Funding stage
- Bootstrapped
These details are reported in the vendor profile on AppSumo. We have not audited its finances, ownership or long-term viability. A lifetime software licence is not an equity investment.
Source: company profile on AppSumo · Official product website
Customer feedback: strengths and concerns
Selected public reviews are paraphrased below. They are individual experiences, not a representative survey or our own tests. Reviews may concern older versions; paid testing and reported resolutions are identified where known.
Positive feedback
The buyer preferred the simple setup, clean interface and focused support workflow to a more complex help desk. They also acknowledged that enterprise automation needs may require a broader platform.
AppSumo · orbit_mktg_pro · 5/5
Public reviewer report
Concerns raised
The buyer reported slow support, no wildcard subdomain setup and no immediate knowledge-source resync. The vendor said questions were answered and stated weekday CST support hours; the buyer disputed that the resync concern was resolved.
AppSumo · anotheruser001 · 1/5
Public reviewer report
Our assessment after reviewing the evidence
Consider it for one website with a small support team. For a multi-tenant app or frequently changing documentation, get confirmation of subdomain coverage and refresh behaviour first. Test a real support request before committing; unlimited threads do not mean unlimited AI messages.
How we would evaluate it
Test a routine question, an unanswered question and a request that needs a person. Confirm the handoff and shared-inbox process before replacing an existing support channel. A modest rollout is preferable to importing every customer conversation on day one.
Check the current AppSumo offer
Sources and editorial notes
The current AppSumo offer start date is 2026-07-24. This can reflect a returning offer and is not proof of a first-ever product launch.
This is an editorial assessment of the published listing, not a hands-on test. Our suggested tests explain how we would decide whether the tool fits a real workflow.
AppSumo product listing and plan terms
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Product image supplied by the AppSumo listing.